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Support

Not sure what to buy? Start here.

Plain-language help for people who do not know networking terms yet. Pick the problem you have and we will point you toward the right type of product.

Quick picker

Tell us what is going wrong

Wi-Fi is weak in one room

Start with a range extender like RE315, RE330, or RE220.

Wi-Fi is bad across the whole house

Choose Deco mesh. It is easier for multi-room coverage.

Internet goes down sometimes

Use a 4G LTE router with a SIM card as backup internet.

I need more cable ports

Add a gigabit switch. Use PoE if cameras or access points need power.

My laptop has no Ethernet port

Buy a USB Ethernet or USB Wi-Fi adapter.

Coverage planning in plain English

If Wi-Fi is weak in one room, an extender is usually enough. If several rooms are weak, or people move between floors, mesh is the cleaner choice.

  • One weak bedroom: buy a range extender
  • Weak Wi-Fi on two floors: buy a Deco mesh kit
  • Place an extender halfway between the router and the weak room
  • Keep routers and mesh units open, high, and away from metal cabinets

Beginner glossary

Networking words, translated

Router

The main device that shares internet around your home.

Range extender

A plug-in device that boosts Wi-Fi into one weak area.

Mesh Wi-Fi

Several units that work together for smoother whole-home coverage.

Switch

Adds more wired Ethernet ports for PCs, TVs, cameras, and desks.

PoE

Power over Ethernet. One cable gives both power and network.

Gigabit

A common fast wired speed, good for most homes and offices.

Still confused?

Send us your room count and internet plan

Tell us how many rooms need Wi-Fi, your internet speed, and what feels slow. We will suggest a router, extender, mesh kit, switch, or adapter.